Steve's Five Star Service - Testimonials | Heating & Air Conditioning Contractor Upland, CA

I've been using Steves for over 12 years now as well as some of my family members and friends for all of our heating and air-conditioning needs and if you are looking for an honest and reliable company you need to look no longer as we've had nothing but wonderful things to say about their staff, customer support and workmanship. Doug was awesome and was a pleasure to work.

If I could give them more stars I would because they truly deserve it!

Another great service from Steve's. We have been using Steve's since 2007. Our blower motor went out. Steve's came out same day and found the problem. Promise of being back up in 2 days and they delivered!! Doug Kriezel just fixed our heater/AC unit. Professional and courtesy as always!! Nice to see your service has not changed over the years!! Highly recommend!

Scheduled Douglas to come and tune up the AC's and replace my whole house filters. One AC is probably on its last leg but Doug got it back on track. He also provided a quote for a new system if necessary in the future. Doug does all his work efficiently with no unnecessary charges and I am confident of a job done right. Super honest and a very pleasant person.

I appreciate the twice a year service that includes a free filter. But I especially appreciated that I didn't have to call to make an appointment. Someone called me on Wednesday, and the service was provided the next day. I've used Steve's service for many years now. In fact, they installed my new heater and air conditioner in 2014. The guys who come are always on time, efficient, and friendly. But I especially liked this year's "five-star server" Brandon because he laughed at my jokes (I'm a clown) and let me educate him about baby boomers (I'm a retired teacher).

It is Sunday the 4th of July and Doug Kriezel From Steve's AC/Heating/Plumbing came out within 20 minutes and fixed the capacitor inside our condenser within 45 minutes to an hour. He was honest and transparent and even attempted to guide us through a few trouble shooting possibilities via phone prior to coming out. Would have been a hot and uncomfortable holiday for our family until Doug saved the day and fixed our AC. Thanks Doug for being our hero and bringing a smile to all of our faces on this holiday. We are grateful for you.

We had a Precision Tune Up and had our condensation drain line cleaned out today due to a leak. Our technician was Doug and we were SO impressed with how knowledgeable he was and how much time he took with us explaining the entire process. Doug also spent time teaching my husband how to maintain our AC system and how to prevent another future leak. We highly recommend Steve's and will definitely be using them again thanks to Doug's amazing customer service!

Just moved into our new to us home and the AC stopped working on a 3 year old unit. Called and set up an appointment to see what went wrong. They sent John Zabatta as our service tech. He was fast at diagnosing and offering a few solutions for our issue based on different price points. He gave me his opinion on what would be best but understood price is a factor. Super friendly and respectful. Oh and for those who care, he was respectful of current times. Stepped out wearing his mask and kept his distance. If I have any future issue I will be sure to call Steves and ask for John.

I'm in Ontario and I needed my old Air Conditioner tuned up, I called Steve's Five Star Service, and that exactly what I got ** 5 Stars ** ! Thank you Doug! great work, On time, friendly, and wearing his face mask! He did the Air Conditioner Tune-Up and I'll call him again in winter for the next tune up. I highly recommend Doug.

I am very pleased with the prompt and professional service provided by Martin Brody of Steve's plumbing. I had a plumbing leak under my kitchen sink, called Steve's and Martin arrived within 1 hour. He repaired the problem immediately and was very courteous. I have used Steve's for my heating, air conditioning and plumbing issues and have been very pleased with their service.

Had a positive experience with Steve's service. After calling to request service I was informed that a tech would call me back. Within 5 minutes Martin was able to communicate with me regarding my plumbing problem. Was courteous and informed me of the price after he arrived. Turned out to be a tub faucet that needed replacing. Lucky me as he had one in his truck and finished the job within ten minutes. Will use Steve's service for future plumbing problems.

Martin came out today from Steve's Five Star Service-Plumbing. He snaked two main landscape drains and snaked around my pool drains too. Got roots out, mud, and debris. He definitely fixed the problem and all drains are flowing nicely now. Martin did a fantastic job! Nice guy and great to work with. I would definitely recommend Martin and Steve's Five Star Service!

I've had Steve's Five Star Service complete a number of different Plumbing and AC related projects. Their quality has always been impeccable. Most recently Martin (one of their plumbing techs) has completed a couple of projects and his work was great. But I feel Martin could do a better job being clear on the costs of projects (labor + parts) upfront rather than after the project is completed, so there are no surprises. Also Steve's invoices do not break down the cost of labor and parts.

MARTIN BRODY. That's the man's name who took care of business in my home. I usually like to do things myself, but my plumbing issue was better off in a professional's hands. The tubing that goes into my washer wasn't working. Martin was very knowledgeable, efficient, professional, clean... I can keep on going. When I called to make an appointment, the lady was very kind too. I didn't get her name. Overall, I had a great experience!

I am new to the Glendora area and was in need of a plumber. I googled plumbers and Steve's was the first name I found and I am so thankful I called! The office staff is very professional and friendly. The service technician, Martin, was very prompt, knowledgeable, and fixed our problem right away. If you are looking for fair pricing and excellent customer service, I would highly recommend Steve's.

We've used them for years now and recently had our old hot water tank go out on us. Called on Sunday night and a plumber was out the next morning. (Maybe not the cheapest, but among the best around; as the saying goes "you get what you pay for!") We'll be calling them the next time we have any AC/heating/plumbing/drain issues. Polite, professional, and Covid-respectful.

We used Steve's Five Star Service to repipe our entire home. Billy was our contact person for this job. He was outstanding, professional, very complete in explaining the work, and very efficient. I would recommend this company to anyone in need of plumbing work. The entire team was on time and very courteous.

Once again, Anthony proved his dependability and skill as a plumber. On a previous, unrelated visit last week, he discovered the water pressure reducing valve was broken. After quoting a price to replace with parts from his source he allowed me to try to find cheaper parts which was a significant savings for me. Steve's remains our go to service.

Steve's service helped me fixed a faulty water pressure regulator and a faulty main valve. Jose M. was helpful and honest. He even gave me a fair discount when I needed return service. I recommend him for all your plumbing needs.

Martin Brody provided excellent service in the installation of two faucets and two new ADA toilets in my home. His impressive knowledge and superior plumbing skills were apparent during the first job, so I decided to have him recommend and install new raised toilets that are low water use. One was installed upstairs which he made look easy!

I always turn to Steve's for HVAC and plumbing needs and now l will request Martin for plumbing!

Martin came out and was wonderful. After having another plumber come and quote us 2500 for a leaking sink Martin came out and did the job for 349. Very honest. We will definitely use Steves Plumbing and request Martin if needed again.

Martin Brody was amazing! He was extremely professional, trustworthy and very friendly. He is very competitive in his craft. I will definitely be requesting Martin to return for my plumbing. Highly recommended!!!

Highly recommend Steve's Plumbing. Technician Jose Morales did a great job installing my new kitchen sink. Efficient and personable. Service never disappoints with this company.

My service technician, Martin Brody, was so helpful . He went out of his way to make sure all of my plumbing issues were resolved. I would recommend Steve's Five Star Service and their technician, Martin Brody, anytime.

Great service. I needed a new hot water heater and it was installed the same day that I called. I definitely notice a big difference already. The serviceman, Billy, was very professional and really nice. I will be using this business whenever I have plumbing issues.

Martin had been our plumber for 3 yrs. He has seen us through many plumbing problems both at my home and parents. He is friendly, courteous and professional. He tells us exactly what is wrong and how he will fix it. This last issue at my parents home was a long day event. He fixed the small problem and will come back to fix the main problem. I have txt him to say "help" and he answers my questions. Thank you Steve's for having Martin as your employee. Good man. Happy Father's Day to all at Steve's Five Star Service!!!!

Called Steve's to get help with my old water heater. Within the hour, their friendly tech Martin was at my door. Reasonable pricing & professional. I will call Steve's for any future plumbing needs

Martin was out today to install a kitchen sink faucet, he was very professional and did a wonderful job, I would highly recommend him to do work in the future for me thank you for sending him and thank you Steve's Plumbing.

My system needed complete replacing. I had already pretty much decided on another company and called Steve's for a comparison quote. I am so glad I did! I got a better system for a little less money. The install was supposed to take 2 days as I was having ductwork replaced also, but they were able to send a second team and everything was done in one day. They were testing the system and had a problem so Steve came over and went over the problem with his workers. He ended up replacing my thermostat for no charge. He made sure I knew how to use and maintain the system before he left. I've been quite happy with the whole process.

Had a ductless ac installed. Had just a window ac unit before. 10 times better now. Employees were always nice, in person and over the phone. Prompt in calling before arrival and returning calls. Best price with financing out of the 3 estimates I got. Will use and recommend Steve's 5 star service again!

Steve's replaced my 20 year old heating/ A. C. In January, and did an amazing job! Steve personally came out to do the quote, and explained in detail what needed to be done and why. The installation was seamless, and the installers left the work area cleaner than they found it.

Steve even found some manufacturers discounts to help us stay within our budget.

Definitely a first class organization! Highly recommended!!

After calling a few local plumbers in the area I decided to go with Steve's. Billy was the plumber that came to help. Billy was very professional and informative he even gave me a few pointers on how to prevent the problem before it starts. It's great to see the amount pride he took for something as small as clearing out my sink! I will definitely use Steve's Five Star Service again.

This plumbing service is excellent. I had a leak around my toilet and your technician Anthony Lane arrived promptly and took good care of it. I only have good things to say about your service. Reliable and honest and fair prices.

Wonderful experience with Steve's five star service! Had a problem with me my furnace and had a technician named Blake come out and fixed it in a jiffy! Young kid with infinite wisdom! Great experience overall and very affordable.

Excellent Service! He came out and saw the estimate another provider made. ($4,000 for furnace alone!) He took me through all the things I needed that the other guy missed and quoted a price for NEW Furnace, NEW water heater, NEW A/C AND coils for the new system for about $2,000 more than for the first estimate for furnace alone.

The installers arrived on time, explained everything and answered all my questions. I expected at least 6 hours to do the job but they finished in 4!

I will use them again whenever I need anything in plumbing ot heating, a/c.

Just had a new A/C and heating system installed. Steve came out and gave me an estimate, explaining everything in understandable detail! He was my second estimate and he exceeded my expectations.

Installation was just completed by Richard and Sean. Two real professionals who not only explained each step, but went above and beyond by improving several existing vents and a drainage system!! Upon completion explained how system works, how to easily maintain system, and left my home in immaculate condition.

I had Steve's out to repair my air conditioner. When Blake arrived he was pleasant and seemed very experienced. Due to the age of my existing system, he recommended a replacement rather than a repair. I had a complete new system installed 2 days later. It has been about 3 months now and my electric bill is lower than it has ever been. Thanks again and I'll be calling them again if I have any more problems.

Thank you to Martin and Jose for the installation of a new Carrier Heater. They were prompt, courteous , and professional in every way. We will use them again and recommend them to others.

AC stopped working last week. I got quotes from 5-6 companies. Steve was the most professional out of the group, gave me the most information, and had the best presentation. His cost was very competitive given he is a factory authorized dealer for Carrier. JOSE and MARTIN did an excellent job during install and finished an hour earlier than expected.

Best air conditioning service I've ever had. You won't be disappointed. Blake gave me an estimate on a new system and was so forthcoming. He gave me a fantastic deal and the instal was quick.

Billy and David did a great job and got me out of a tight spot. I really appreciate what they did and their professional attitude.

AC stop working few days ago, I was referred to Steve's Five Star for service. I called to book an appointment and get scheduled for the next day. The technician his name is Rodney, shows up on time within the time given, after asking me a few questions abt the AC, he went up to check the unit. The tech RODNEY was knowledgeable and patiently explains the possibilities of why it shut down... shortly after, the AC went back blowing cold air.

I recommended using this company for check up or regular maintenance.

Oscar provided excellent service. Took care of the problem with the AC in a timely manner. Arrived within the window of time specified and was very courteous and professional.

It takes allot for me to write a negative review about any company. It also say's allot when the owner of the company takes the time to call to understand the problem and makes things right. That is exactly what Steve did this morning after returning from a weekend trip out of town. It is refreshing to hear when the owner of a business it truly concerned about each and every one of his customers and makes the effort to solve their problems. After speaking to Steve I am confident he will fix the warranty communication issues and that he is committed to running a professional business. His attitude is what keeps his customers coming back and that is true "Five Star Service. You have earned my future business

After getting three quotes on a new air conditioning system, Steve the owner was the first company i had out. The best experience i ever had getting a estimate he was very knowledgeable and was a good listener, his price was fair and i love the carrier equipment ! The other two local companies were borderline used car sales people, so happy went with steves !

Thank you Steve's Five Star Service for handling our emergency plumbing situation even on a holiday. You guys are awesome, professional, and expedient. I appreciate all you did for us. Shout out to Steve, Brandon, Kevin and, Sara for being so kind and helpful and any other employee that worked on our property we may not have mentioned. We highly recommend your business to others. God bless. Sincerely, The Browns

Great plumers . Great service. Affordable prices.

Steve's has provided reliable, prompt, and professional service in a timely fashion. I have especially been happy with the Plumbing services provided. Shout out to Billy Q. for his efforts and for giving quality customer support and work.

I called Steve's Five Star Service today based on recommendations here and at nextdoor.com and was pleased to get same-day service. I had an air conditioner problem, but it's fixed now. They sent Rodney who was very friendly and efficient. Right away he had an idea of what the problem was and I even got to watch him test the component that was not working right. He had the replacement part on his truck and was able to fix my system immediately. In addition, Rodney helped me understand my thermostat better and explained an issue that had confused me. Thank you, Rodney; you helped me and took a significant part of the stress out of my day.

Called in because I had some concerns with my unit that was serviced through these guys, spoke with Jennifer and after explaining what was going on she assured me she would call me back as soon as she could get a tech to come out to look at it. She made good on her word and things are working as they should.

I placed two separate service calls with this company. One for plumbing and one for heating. Both of the guys that came out were prompt and looked like they knew what they were doing. My repairs seemed affordable and i had a good overall experience with Steves. Thanks again and ill continue to call in the future if i have any issues.

We had to replace our air conditioner and Steve's was our go-to service. We use Steve's for all our plumbing needs and they were just as professional in replacing and installing our air conditioner. The installers, Louis and Martin, were professional, knowledgeable, and efficient in their installation. I would recommend Steve's Five Star Service for all your air conditioning needs.

I called for a new estimate for a new AC unit for my home.

Base on the conversation with Christina I'm really looking forward to giving this company my business. Steve (if there is a Steve) Christina is a great asset to your company I hope I get just as great service with the install.

Steve's Five Star Service is a great service company! I called in and spoke to a lovely young lady in dispatch (Jenn) who set up my appointment promptly and efficiently! She was pleasant and very polite. The technician who came out to fix my boyfriends air conditioner a few weeks ago (Omar) was quick and efficient as well. My boyfriends AC was up and running within minutes! Thank you Steve's Five Star Service for having an A Team working with your company! I would absolutely recommend this company for any plumbing, ac, or heating service!

Christina the office manager is highly professional and extremely polite. I had an issue with my air conditioning. She had a technician within the hour and my problem was fixed. I highly recommend steves five star service for all plumbing and hvac needs. My encounter with the staff was extremely pleasant and I will definitely use them again in the future.

We called this morning about an issue with our AC. We called at 9:30am and was given a 10:00am to 1:00pm window. Oscar the technician contacted us at 10:52am to say that he would be here in 20 min. He arrived when he said he would. The problem was diagnosed quickly, and repaired, we were presented a good estimate. We had him perform a tune up service. He replaced our filters and washed down the unit. Oscar was friendly and professional. He explained all work that he was doing. I highly recommend Steve's for your AC and Heating needs.

I had Steve out to my house to give us an estimate for a new air conditioning system. He showed a bit late. However, his presentation was very informatitive and when it came down to price, they were right on the money. We went ahead with the new system from steve and everything has worked great so far. Thanks again every one of the guys that were out to install my equipment.

Great service personal! Friendly, informative no pressure. They listen to your needs. Technician answers all questions, explains what is going on. Very satisfied with service, work and do recommend them to friends and family.

This company is truly one of the best companies in the Inland Empire for plumbing and air conditioning I just want to say thank you Steves for same day service this company is definitely 5 stars indeed next time I have another problem like this I'm definitely calling Steve to the rescue.

They guys That work for Steve are very professional! They have a great Plumbing crew and have also used them for A/C. The service manager Brandon was great! I also have had Steve himself work at my house.

Our AC stopped working naturally during one of the hottest weeks of this summer. Even though they were buried with service requests Steve's Five Star Service came out the same day and tried to get us back up and running but unfortunately it was a fatal compressor issue. They gave us a very fair price on a new Carrier HVAC system and even got it installed the next day, we had our AC back by mid afternoon. Excellent service and a great experience with all of their staff at Steve's!!! Thanks a lot, we appreciate you all.

Great service, reasonable price, and very friendly. Used them twice and would definitely recommend. Too bad I moved out of their service area.

I had Steve's replace my 31 year old A/C-furnace-air cleaners with a new Carrier Performance 96% efficient furnace, new Carrier Infinity air cleaner, Carrier UV coil lights, and high efficiency Carrier A/C compressor and coil. Their quote was very competitive with another Carrier dealer, and what was more important, Steve listened carefully to what I wanted, and gave me exactly that on the quote. He also supervised the installation himself to be sure it was neat and vents/drains/ducts were cleanly done. When we ran into an unexpected problem with the furnace/blower (tripping a GFCI), he got the local Carrier rep to speak with me, and he in turn got us the answers we wanted from engineering at Carrier. (Turns out the DC motors used in these furnaces should not be on a GFCI, and need their own dedicated circuit.) They installed the entire system in one day, and then finished all the little cosmetic details that remained a few days later. The one-day install was super important as we were going into super hot weather (105 degrees plus), and our house was nearly unliveable without A/C. I would use them again in a heartbeat.

Great job- honest and very attentive and helpful! Explained every step to the process. A bit pricey but worth it to get fixed

Thank you to martin and Jose for keeping our house spotless and clean on the install of our new HVAC unit. We truely appreciate it keep up the good work guys!

Scott Moore knows a thing or two about the plumbing and might even have a good joke from time to time.

Excellent service. Prompt in arrival. Shane installed new wall mounted faucet in kitchen. Very friendly, professional and I would recommend highly.

We had Rodney come out today as scheduled. Great Service Tech great job. Very please with his professionalism.

Steve's did a great job replacing my sewer line. Their price was reasonable as well. Martin was friendly and got the job done right. I've also used Steve's previously to replace my AC/furnace and ducting. They are reliable and do an honest job - I highly recommend this company.

Steve's team of professionals is the best at solving problems!

Yesterday my Ac went out and I called Steves, they sent out a technician named Rodney he was very thorough on troubleshooting and finding the problem, he was very fair on the price and got my unit going I'm going to be using Steve's for now on! Thanks!!

We had Shane come out and install a new 40 gallon water heater. He did a great job. He came out early, and had the work done in a timely manner. We have used Steve's for years, and have never had a problem. They always do a great job, and stand behind their work. I highly recommend them.

I highly recommend Steve's plumbing. They are very professional & offer excellent service. Jose M****** was great!

I just want to start by saying Rodney is a really good technician!! My heater went out in my Mobile home and I was freezing!!! He came and was really polite. He told me what the problem was in terms I could understand. He fixed the problem at a reasonable price! Thanks Steve for the great service your tech provided.

Fast response time. Unfortunately they were unable to fix our issue with the service call yesterday. But after calling back after hours the tech assured me he would be back out first thing tomorrow to assess the situation again and remedy it.

Shane provided professional quality service. He changed out the fixtures on my toilet and now it truly works! I am hoping Steve's Five Star Service can provide service for other work I need done. Thank you Shane!

We had a great experience with Steve and his team. My Furnace got a circuit board that fried and the system was Down, Steve came out to give us an estimate within 2 days when other companies were saying 7 to 10 days. We got a very competitive price and and upgrade to the top of the line system. The installers, Louis & Martin, were great, they got all the equipment out and new stuff installed the first day. The second day installed the duct and were out of here by 11:00. Thank you for the great service.

We had our 32 year old system replaced today by Jose not the plumber the other Jose and Martin, we began our search for a company and found Steve's Five Star Service to be the one for us. Omar was by far very thorough in explaining all the systems and highly knowledgeable in all aspects of the company. We are very pleased with the job Jose and Martin did they are very professional, helpful and did a superior job in replacing our A/C/Heating unit as well all new ducts. We highly recommend them to everyone for any and all plumbing needs. Great Job Guys!!! Thank you to Brandon for answering all my questions, even when he could barely speak he did not let that stop him from providing an excellent experience. Thanks Helen and Jeannie

We are in the process of selling our home and needed to get a few small plumbing issues repaired. Since we had great service from Steve's in the past, we contacted them. The next day, they showed up as promised and took care of the issues. The service tech that showed up was Shane. He was very courteous. Checked out the issues we asked him about and gave a quote before starting any work. The quote was very fair and we asked him to do the work. Shane was very efficient and neat completing the repairs in a short period of time, explaining what he had done. Great job. Could not be happier.

We highly recommend Steve's. When we have had to call a plumber for any reason, they have always responded in a timely manner and resolved whatever issue we had quickly, neatly and efficiently.

This is a letter commending your employee Tyler. he came to our residence on three separate occasions, and I was extremely impressed by his expertise, professionalism, and friendly demeanor. i would not hesitate to call him back if I ever needed more plumbing work in the future.

After getting 6 or 7 estimates by phone for a straightforward new garbage disposal installation, I went with Steve's. One company hung up on me, one only wanted to come out to "see" the install job, two companies were asking double what Steve's wanted and the other charged by the half hour. ( if their plumber dragged his feet you could imagine what that might have cost!). The quote was fair. The company local. The response was on time. The fellow wore booties to keep walking through the house clean. he was done in a timely manner, polite, informative and made sure to double check each connection for leaks. Would I use Steve's again? You bet.

Just a quick note to say how pleased I am with the service and technicians associated with your company. All work done today on my septic/plumbing systems was completed promptly, professionally, and efficiently.

Tyler was very polite, hard working, and a true professional. I appreciate his advice in regards to my particular home concerns. Clean-Up was excellent.

As promised, Thomas, the plasterer, showed up on time and completed his part of the job promptly and efficiently. His clean-Up was also well-done.

Thank you--it is rare to find a company that takes pride in its work.--

Thank you so much for getting the guys out and fixing my shower drain leak so fast.

They both showed up on time and was in and out fast.Tyler and Brandon are the best. I really appriciate both Tyler and Brandon putting on the shoe booties each time they entered my home, since I have almost white carpeting.

I will keep telling others in the park to call for all their needs.

Thanks again,

On Wednesday July 21st, Your techs installed a new a/c unit in my home.

Your workers were hardworking, efficient and very friendly.

I had a great experiance dealing with you and your company. I would highley recommend you!

Thanks Again!!

We want you to know how much we appreciate Brandon. He is professional, knowledgeable, and his standard of work ethics is admirable. Because of him, we will continue to use your company for any and all of our plumbing needs.

Sincerly,

Just wanted to let you know we are very happy with the work performed by your employees.

Everything ran smoothly and they even managed to complete the entire job in one day...

Ahead of schedule.

Thanks. The Air Conditioning is working perfectly.

Sincerely,

Just wanted to say "Thank You" and let you know how much I appreciate the wonderful service you help to provide. Every time I call, you always see to it that im taken care of promptly.

Thanks Again

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