What Our Customers Are Saying
We’re proud to be the leading HVAC contractor for the area. We’ve served thousands of customers near our offices in Upland, CA, and we’re happy we can share these reviews from past customers. When you need a plumber or HVAC contractor you can rely on for courteous, professional service, rely on Steve’s Five Star Service.
Contact Us for a Free Estimate
Whatever your need, whether it’s a basic HVAC repair or a complete repiping project, you can count on Steve’s Five Star Service to deliver results you can be happy with. We’re not satisfied until you are! Call us today at (909) 985-5254 or fill out the online form to get started.
The serviceman that helped us was Thomas, who worked from 8:30am until nearly 8:00pm. We had a very complicated problem with a drain in our bathroom, and we knew it was a big problem. We expected it to be a project over several days. But Thomas was committed to getting it done, and we were so grateful. He was very thoughtful about wearing a mask and maintaining social distancing. He was good at explaining all his work (sometimes a bit too much, but that's ok!). Very dedicated to his work. I was impressed!
My family and I have been living in our 93 year old home for the past 5 years without central air and heating. We made due with portable AC and heaters during heat waves and cold nights, but they weren't cutting it. My wife and I met with many contractors and ultimately decided to work with Steve's Five Star Service for our HVAC needs.
Blake, the sales rep, was very friendly and helpful and walked us through the entire process from start to finish. He was also willing to work with us and our work schedule to find the best install date. The process took two days and while there was some dust left behind (drywall dust gets everywhere!), the install crew made sure to clean up as much as possible.
Richard (install lead) answered all our questions and Blake even stopped by to help finalize the install on the second day. There was a hiccup with the valve key breaking off our gas main but they notified us right away and I was able to call SoCal Gas to come out and fix the issue. This did not affect the install itself, but I really appreciated them letting us know right away. The crew also had to cut a new attic access and extend our previous access to make room for the system return vent, and they referred us to another contractor who was able to clean them up and blend them into our ceiling.
Now, we have a new ultra-low NOx furnace (compliant with new South Coast AQMD standards) and AC with a WiFi compatible thermostat and are very happy customers. Blake also helped us with the ultra-low NOx furnace rebate process and informed us our rebate would be in the mail within 4-6 weeks. Thank you Blake, Richard, and all the staff at Steve's Five Star Service. I would highly recommend them!
Been very pleased with these folks. Some of their technicians are better than others, however. If you can, request Anthony Q. He's very knowledgeable and was able to diagnose an issue about which a previous technician knew nothing.
We purchased a new sink and faucet in a house that is more than 50 years old. We asked the receptionist a Steve's to send out their most able plumbers who would be able to make the connections between the old and the new. Jose and Thomas were terrific. they worked carefully and methodically until all the pieces of this complex puzzle came together. And they left the room spotless. Thanks a million, guys! 5 stars +
Had my sewer line fix! Talk about needing someone to help during Covid times. Essential worker is something you can’t live without. I have used Steve’s many times for air conditioning heater and water heater. They are a wonderful company to business with.
Great service, instant response, excellent diagnostics, and parts on board. Best of all was his extremely affordable rates which make him the friend of the working man, especially in these difficult times.
Before reaching Steve I called several other AC repair shops. After 3 weeks I have still not received the courtesy of a return phone call from any of them.
My advice: CALL STEVE FIRST!
I had a clog just below my clean out to my kitchen sink. Availability to come within 1 hour. Was in and out quick! Super friendly, professional, and gave advice to ensure the drains stay clogged free. Would definitely recommend!!
We truly would like to thank Steve's for their exceptional service. We truly appreciate the two visits we had with Jose who did a an amazing Job fixing our garbage disposal, he was very professional, friendly and did everything In such a timely matter. We also had the pleasure of having Douglas come by to assess and look at our AC unit, he was extremely detailed and very professional also. We cannot Express how pleased we were. We really appreciate Steves team everyone really goes above and beyond to make sure the issue is resolved. We look forward to doing future buisness with Steve's exceptional team.thank You Steve's
Jose the technician was on time, explained what he was going to service, and did it in a very professional manner. Great Service. Thank you
So professional and knowledgeable. Very trust-worthy. They installed my parents’ and my home’s HVAC units with ease.